Refund policy
Last updated: August 6, 2026
We want you and your baby to love your Jili Bottle. If something isn't right, here's how returns, refunds, and damaged or defective items are handled.
Standard Returns
Returns are accepted within 30 days of delivery under the following conditions:
- Items must be completely unused, unwashed, and in their original packaging to be eligible for a refund.
- Due to infant health, safety, and sanitary standards, used feeding components -- including nipples, valves, and collars -- are not eligible for return, exchange, or refund under any circumstances.
- The customer is responsible for return shipping costs on standard returns and color exchanges.
To start a return, email us at support@jilibottle.com with your order number.
Damaged, Defective, or Incorrect Items
If your item arrives with a manufacturing defect, shipping damage, or a warehouse packing error, please report it to support@jilibottle.com within 7 days of delivery. Include your order confirmation number and clear photos of the issue. Once verified, we'll issue a replacement or refund at no additional cost to you.
Order Changes and Cancellations
Because we use a fast, automated fulfillment system, we can only accommodate cancellations, color swaps, or address changes within 1 hour of purchase. After that window, your order is locked into fulfillment and can't be intercepted by our team. If you'd like to exchange colors after the window closes, keep the box unopened, contact us, and we'll provide a prepaid exchange label once the package arrives -- opened or used items are not eligible for color exchange.
Refund Processing
Once your return is received and inspected, refunds are credited to your original payment method. Please allow a few business days for your bank or card issuer to post the funds.
Contact Us
Questions about a return or refund? Email support@jilibottle.com or call (801)-787-1675.